Shipping policy
Shipping & Delivery Policy
Last Updated: August 11, 2026
EnhDme-Pro is the dedicated B2B supplier for care facilities, senior living communities, surgery centers, and medical offices. As an authorized commercial distributor for leading manufacturers and global brands, orders are fulfilled directly from strategic distribution hubs to ensure factory-fresh inventory, fast facility delivery, and supply chain integrity.
At EnhDme-Pro, we are committed to providing a transparent, efficient, and reliable commercial shipping experience. This policy outlines our logistical procedures, freight terms, costs, and delivery timelines for commercial accounts.
1. Shipping Area & Limitations
We currently ship to facilities located within the 48 contiguous United States. Due to carrier and freight restrictions for commercial equipment and medical hardware, we do not ship to Alaska, Hawaii, P.O. Boxes, or APO/FPO/DPO addresses at this time.
2. Shipping Costs & Freight Terms
- Orders under $95.00: A flat shipping rate of $8.95 applies for standard parcel shipments.
- Orders $95.00 and over: FREE Standard Shipping is provided for standard ground delivery.
- Commercial & Oversized Equipment: Freight rates or specialized delivery charges for some heavy commercial equipment are calculated explicitly at checkout or outlined in your custom B2B volume quote. There are no hidden handling surcharges.
3. Processing & Transit Times
- Order Cut-off Time: 11:00 PM CST (GMT-06:00).
- Handling Time: 1–2 business days (Monday – Friday).
- Transit Time: 3–4 business days (Monday – Friday).
- Total Estimated Delivery: 4–6 business days for standard parcel inventory. Freight shipments for bulk items or commercial beds may require additional coordination upon carrier dispatch.
4. Order Tracking & Freight Delivery
All facility orders include tracking or freight bill of lading (BOL) details. Once your shipment departs the distribution center, you will receive an email containing carrier tracking information (UPS, FedEx, USPS, or specialized freight lines) to monitor your delivery status in real time.
5. Lost, Damaged, or Concealed Freight Damage
Please inspect all facility deliveries upon receipt. If a parcel or freight shipment arrives damaged, incomplete, or is lost in transit, please contact us within 48 hours of the scheduled delivery date (or note any visible crate damage on the Bill of Lading) so our logistics team can immediately process a claim and dispatch replacements to your facility.
6. Contact Information & Identity Transparency
Trade Name: EnhDme-Pro
Legal Name: Kevin's Caregiver Network LLC
Website: www.enhdme-pro.com
Email: customerservice@enhdme.com
Phone: +1 (888) 364-3630
Physical Address: 808 20th Ave N, Columbus, MS 39701
Commercial & Medical Disclaimer: Products sold by EnhDme-Pro are intended for professional B2B use by healthcare facilities, clinical staff, and professional caregivers. Content on www.enhdme-pro.com is for commercial procurement and general informational purposes only and is not intended as a substitute for professional clinical advice. All product warranties, safety compliances, and regulatory standards are the sole responsibility of their respective third-party manufacturers.