Last Updated: August 11, 2026
At EnhDme-Pro, we want your facility to feel confident in every commercial order. This policy explains how and when refunds or account credits are issued for care facilities, senior living communities, surgery centers, and medical offices. To learn what commercial items are eligible to be sent back and how to start a return, please see our separate Return Policy link found in our store footer.
1. Refund Eligibility
Refunds and account credits are issued for eligible commercial items that have been returned and approved in accordance with our Return Policy. Unopened clinical supplies, gloves, IV supplies, exam room tables, and hardware must meet the condition and timing requirements described there before a financial refund or ledger credit can be authorized.
2. Refund Processing & Timing
Once your commercial return is received and inspected by our warehouse team, we will notify your procurement contact via email with the outcome. Approved refunds are issued to your original payment method or applied as a credit to your B2B account ledger. Please allow up to 10 business days for the credit to process or appear on your billing statement after approval. Please note that original outbound shipping and freight charges are non-refundable for customer remorse returns or order cancellations. If a return is processed due to an item arriving damaged, defective, or shipped in error, the original shipping or freight charge will be refunded in full.
3. Refund Method
Refunds are returned strictly to the original payment method or B2B facility account used at checkout. We are unable to issue refunds to an alternative card or third-party bank account.
4. Restocking Fees & Deductions
Standard non-equipment returns are not subject to restocking fees. However, a 20% restocking fee applies to larger, specialty, or commercial equipment, including but not limited to commercial adjustable beds (such as the UpBed), powered mobility equipment, exam room tables, low-air-loss mattress systems, patient lifts, and other heavy freight-shipped medical equipment. Where applicable, this fee is deducted from your refund or credit total. The restocking fee does not apply to items returned because they arrived damaged, defective, or were shipped in error. Original outbound freight or shipping fees are excluded from your refund credit for standard customer remorse returns as detailed in Section 2. Full details are in Section 3 of our Return Policy.
5. Damaged, Defective, or Incorrect Freight Deliveries
If an item arrives damaged, defective, or if we shipped the wrong item to your facility, you are entitled to a full refund, credit, or a replacement dispatched at no cost to you, with no restocking fee deducted. Original outbound shipping or freight charges are also fully refunded in these scenarios. Please inspect all shipments upon receipt and contact us within 14 days of delivery (or note visible freight damage on the Bill of Lading).
6. How to Request a Refund
Refunds begin with an official return request. To start, email customerservice@enhdme.com with your purchase order or sales order number and the reason for the return, and our commercial support team will guide you through the routing process.
7. Contact Information & Identity Transparency
- Trade Name: EnhDme-Pro
- Legal Name: Kevin's Caregiver Network LLC
- Website: www.enhdme-pro.com
- Email: customerservice@enhdme.com
- Phone: +1 (888) 364-3630
- Physical Address: 808 20th Ave N, Columbus, MS 39701
Medical & Commercial Disclaimer: Products sold by EnhDme-Pro are intended for professional B2B use by care facilities, senior living communities, surgery centers, and medical offices. Content on www.enhdme-pro.com is for commercial procurement and general informational purposes only and is not intended as a substitute for professional clinical advice, diagnosis, or treatment.
Reseller Disclaimer: EnhDme-Pro is an independent distributor and reseller of commercial medical equipment and clinical supplies. Each product's quality, regulatory safety standards, and compliance remain the sole responsibility of its respective third-party manufacturer, and not of EnhDme-Pro or Kevin's Caregiver Network LLC.