Product Warranty Policy

Last Updated: August 11, 2026

EnhDme-Pro is an authorized commercial distributor and retailer of medical equipment, clinical supplies, and patient room essentials for care facilities, senior living communities, surgery centers, and medical offices. We partner with leading global manufacturers and distributors, including McKesson, Cardinal Health, Drive Medical, and Shoprider. All products sold through www.enhdme-pro.com are covered by the official warranty provided by the original product manufacturer.

1. Manufacturer Warranties

Warranty coverage for items sold by EnhDme-Pro is provided directly by the original manufacturer. Warranty length, terms, and coverage limits are set by each manufacturer and vary by product line. Specific warranty details for any catalog item are available upon request from our commercial support team prior to purchase, and official warranty documentation is included with your facility shipment when applicable.

2. Freight Damage or Defective on Arrival

If your commercial order arrives damaged, incomplete, or defective upon delivery, please contact us within 14 days of delivery at customerservice@enhdme.com (or note visible damage on the Bill of Lading for freight deliveries). Damage-on-arrival claims are processed directly through EnhDme-Pro in accordance with our return guidelines and qualify for immediate replacement, replacement parts, or account credit. Please retain all original freight containers and packaging until your claim is fully resolved.

3. How to File a Commercial Warranty Claim

If a product develops a defect within the manufacturer's warranty period, contact EnhDme-Pro directly. We act as your primary commercial liaison with the manufacturer to facilitate the claim, manage replacement dispatch, and minimize facility downtime.

To file a warranty claim, please email customerservice@enhdme.com with the following details:

• Your purchase order or sales order number
• Facility name and contact person
• Product name, model, and serial number (if applicable)
• A description of the issue or technical failure
• Photos or video illustrating the defect

Our team will acknowledge your claim within one business day and coordinate directly with the manufacturer's warranty department. Resolution options are determined strictly by the manufacturer's terms and may include field repair, replacement components, unit replacement, or credit.

4. Contact Information & Identity Transparency

• Trade Name: EnhDme-Pro
• Legal Name: Kevin's Caregiver Network LLC
• Website: www.enhdme-pro.com
• Email: customerservice@enhdme.com
• Phone: +1 (888) 364-3630
• Fax: +1 (360) 585-6308
• Physical Address: 808 20th Ave N, Columbus, MS 39701

We respond to all commercial warranty inquiries within one business day.

Medical & Commercial Disclaimer: Products sold by EnhDme-Pro are intended for professional B2B use by care facilities, senior living communities, surgery centers, and medical offices. Content on www.enhdme-pro.com is for commercial procurement and general informational purposes only and is not intended as a substitute for professional clinical advice, diagnosis, or treatment.
Reseller Disclaimer: EnhDme-Pro is an independent distributor and reseller of commercial medical equipment and clinical supplies. Each product's quality, regulatory safety standards, and compliance remain the sole responsibility of its respective third-party manufacturer, and not of EnhDme-Pro or Kevin's Caregiver Network LLC.