Refund policy

Last updated: August 11, 2026

At EnhDme-Pro, we want your facility to be completely satisfied with your commercial order. As a dedicated B2B supplier for care facilities, senior living communities, surgery centers, and medical offices, our return policies are designed to comply with safety regulations while ensuring a transparent experience for our healthcare partners.

1. Return Window & Eligibility

You have 30 days from the date your item was delivered to request a return. To be eligible for a return, your commercial equipment or clinical supply items must be unused, in the same condition that you received them, and in their original, unopened manufacturer packaging.

2. Non-Returnable Items (Hygiene, Clinical & Safety Exceptions)

Due to federal health, hygiene, and safety regulations, certain types of medical supplies and facility equipment cannot be returned once opened or used. These include:

• Opened gloves, IV supplies, clinical cleaning supplies, and personal care or hygiene inventory.
• Used exam room tables, bath safety equipment, cushions, or items that come into direct contact with skin or patients.
• Commercial adjustable beds (including the UpBed) once opened, assembled, or deployed, unless defective upon arrival.
• Products missing their original manufacturer serial number, barcode, or packaging.

3. Return Shipping Costs & Restocking Fees

To provide complete clarity upfront as required by B2B standards, please note the following financial terms for returns:

• Return Shipping Costs: Customers are responsible for paying the actual ground or freight shipping costs to return an item, unless the item arrived damaged or defective.
• Restocking Fees: Returns on select commercial durable medical equipment (such as exam room tables, commercial adjustable beds including the UpBed, and heavy mobility gear) may be subject to a manufacturer restocking fee of up to 15%. If applicable, this fee will be deducted from your final refund total. We charge $0.00 in processing fees for standard non-equipment returns.
• Original Shipping Charges: Original outbound shipping and freight charges are non-refundable for customer remorse returns. For items that were damaged, defective, or shipped in error, the original shipping charge is refunded in full along with the product cost.

4. How to Initiate a Return

Please do not send your purchase back to the manufacturer until you have contacted us. To start a return, please follow these steps:

1. Email our support team at customerservice@enhdme.com with your purchase order or sales order number and reason for return.
2. If your return is approved, we will issue you a Return Authorization (RA) number and the correct warehouse return address or freight instructions.
3. Pack the item securely and clearly write the RA number on the outside of the shipping box or crate (not the product packaging).

5. Refunds & Processing

Once your return is received and inspected by our warehouse, we will send you an email notifying you that we have received your item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or facility account balance within 5 to 7 business days. Please note that for remorse returns, original outbound shipping fees are excluded from this credit as outlined in Section 3.

6. Damaged or Defective Items

Please inspect your order upon reception. If an item arrives damaged, defective, or if you receive the wrong item, contact us immediately at +1 888-364-3630 so we can evaluate the issue and make it right at no additional cost to you.

---

7. Manufacturer Defects & Liability Disclaimer

All commercial products and clinical supplies sold on www.enhdme.com are sourced from legitimate third-party distributors and manufacturers. Each product’s quality, safety, performance, engineering, and compliance with applicable federal and industry standards remain the sole responsibility of its respective manufacturer — not of EnhDme-Pro or Kevin's Caregiver Network LLC.