Subscription & Auto-Ship Cancellation Policy
Last Updated: August 11, 2026
At EnhDme-Pro, we want care facilities, senior living communities, surgery centers, and medical offices to have total flexibility and full control over their clinical supply reorders. Our "Subscribe & Save" commercial auto-ship program is designed to streamline facility inventory management for high-turnover items—including gloves, IV supplies, and clinical cleaning supplies—with maximum transparency.
1. Easy Cancellation Anytime
Your facility may cancel or modify auto-ship recurring orders at any time. There are no long-term contractual commitments, hidden fees, or cancellation penalties. To avoid being billed for your next scheduled inventory cycle, please cancel or pause at least 24 hours before your next recurring billing date.
2. How to Cancel
- Self-Service: Log into your facility account dashboard at www.enhdme-pro.com, navigate to "My Subscriptions," and select "Cancel Subscription."
- Customer Support: Email our commercial team at customerservice@enhdme.com or call +1 (888) 364-3630. (Please allow 1 business day for manual account processing).
3. Billing & Subscription Termination
Upon processing your cancellation, no further charges will be applied to your credit card or B2B account ledger, and all future scheduled recurring shipments will be stopped immediately. Any commercial orders that have already entered fulfillment or dispatch prior to cancellation will be delivered as scheduled.
4. Refunds on Auto-Ship Orders
Subscription recurring charges are non-refundable once the specific order cycle has been processed and shipped from the distribution center. If your facility receives a defective or incorrect item in your auto-ship shipment, our standard Return & Refund Policy applies.
5. Managing Your Facility Supply Plan
Your procurement team can easily adjust recurring delivery parameters through your account dashboard at any time:
- Skip a Shipment: Pause your delivery for one cycle without canceling your recurring B2B discount.
- Change Frequency: Adjust delivery cycles to weekly, monthly, bi-monthly, or quarterly to align with facility usage rates.
- Update Inventory Items: Add or adjust product quantities, glove sizes, or supply lines on recurring orders.
6. Contact Information & Identity Transparency
- Trade Name: EnhDme-Pro
- Legal Name: Kevin's Caregiver Network LLC
- Website: www.enhdme-pro.com
- Email: customerservice@enhdme.com
- Phone: +1 (888) 364-3630
- Physical Address: 808 20th Ave N, Columbus, MS 39701
Medical & Commercial Disclaimer: Products sold by EnhDme-Pro are intended for professional B2B use by care facilities, senior living communities, surgery centers, and medical offices. Content on www.enhdme-pro.com is for commercial procurement and general informational purposes only and is not intended as a substitute for professional clinical advice. All product compliances, engineering, regulatory approvals, and manufacturing specifications are the sole responsibility of their respective third-party manufacturers.