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Return Policy

Last Updated: August 11, 2026

At EnhDme-Pro, we want your facility to feel confident in every commercial purchase. Because we supply care facilities, senior living communities, surgery centers, and medical offices with essential medical equipment and clinical inventory, we maintain strict safety and hygiene standards for all returns. This policy explains what items can be returned and how to start a commercial return. For information on how and when your money or credit is issued, please see our separate Refund Policy link found in our store footer.

1. Return Window

We accept return requests within 30 days of the delivery date.

2. Eligibility & Condition

  • Unopened Items: To be eligible for a return, commercial inventory—including gloves, IV supplies, clinical cleaning supplies, exam room tables, and medical hardware—must be unused, unopened, and in its original, untampered manufacturer packaging.
  • Non-Returnable Items: For safety, sterile, and hygiene reasons, personal care products, opened clinical supplies, and products with broken factory seals are not eligible for return once opened or unsealed.
  • Commercial Beds & Deployed Equipment: Commercial adjustable beds (including the UpBed) and specialized equipment cannot be returned once unpacked, assembled, or deployed in a facility, unless determined to be defective upon arrival.
  • Manufacturer Restrictions: Items marked as "Non-Returnable" by the original manufacturer cannot be accepted for return.
  • Large & Specialty Equipment: Returns on commercial beds, exam tables, and heavy medical hardware are subject to a restocking fee (see Section 3).

3. Return Shipping Costs & Fees

  • Defective or Incorrect Items: If an item arrives damaged, defective, or we shipped the wrong item, EnhDme-Pro will provide a pre-paid return label or manage freight pickup. Your facility will incur no costs.
  • Customer Remorse (Change of Mind): If you are returning an item for any other reason, your facility is responsible for the actual cost of return ground or freight shipping.
  • Original Shipping Charges: Original outbound shipping and freight charges are non-refundable for customer remorse returns or order cancellations. For items that were damaged, defective, or shipped in error, original shipping charges are fully refunded.
  • Restocking Fees: EnhDme-Pro does not charge restocking fees on standard non-equipment returns. However, a 20% restocking fee applies to returns of larger or specialty equipment, including but not limited to commercial adjustable beds (such as the UpBed), powered mobility equipment, exam room tables, low-air-loss mattress systems, patient lifts, and other oversized or freight-shipped medical gear. This fee is deducted from the final refund or account credit to cover inspection, re-palletizing, and processing costs. The restocking fee does not apply to items returned due to damage, defect, or shipment error.

4. How to Start a Return

To begin a commercial return, please email customerservice@enhdme.com with your purchase order or sales order number and the reason for the return. Our commercial support team will provide you with the Return Authorization (RA) number, return warehouse address, and freight instructions.

5. Damaged or Defective Goods

Please inspect all shipments upon receipt. If an item arrives defective or damaged, contact us within 14 days of delivery (or note visible freight damage on the Bill of Lading) so we can immediately arrange a replacement or full credit.

6. Refunds

Once your return is received and inspected by our warehouse team, refunds or account credits are handled explicitly according to our separate Refund Policy document, which details processing timelines, payment method credits, original freight allocations, and ledger constraints.

7. Contact Information & Identity Transparency

Medical & Commercial Disclaimer: Products sold by EnhDme-Pro are intended for professional B2B use by care facilities, senior living communities, surgery centers, and medical offices. Content on www.enhdme-pro.com is for commercial procurement and general informational purposes only and is not intended as a substitute for professional clinical advice, diagnosis, or treatment.
Reseller Disclaimer: EnhDme-Pro is an independent distributor and reseller of commercial medical equipment and clinical supplies. Each product's quality, regulatory safety standards, and compliance remain the sole responsibility of its respective third-party manufacturer, and not of EnhDme-Pro or Kevin's Caregiver Network LLC.

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